I stabilize my hand when Zum moves his head around and I release pressure on the rein when Zum moves his head where I want it to go. I ask Zum to do something and I would like Zum to do it 100 per cent of the time. When Zum doesn’t do what I ask, I try not to get frustrated. Zum is not stubborn. He just doesn’t understand. I have to repeat what I ask hundreds of times until he finally understands.